Upon role change or leaving the company, the production credentials of Authorized Personnel are deactivated, and their sessions are forcibly logged out. The account owner can revoke such access at any time. The customer support team will only receive such access to the account if it is granted by the user, either by selecting the 'Give support staff temporary access to your account' option when submitting a help request, or by clicking a link sent to the user's email by the support team. When a Trello user submits a support ticket, they have the option of authorizing the customer support team to view their data. Customer support team members are not authorized to review non-public user data stored in Trello for customer support purposes without explicit permission. Trained members of the Atlassian and Trello customer support teams also have case-specific, limited access to user data stored in Trello through restricted access customer support tools. These lists are reviewed quarterly and upon role change. Trello also maintains a list of personnel who are permitted to access Trello code, as well as the development and staging environments. These members undergo criminal background checks and are approved by Trello’s Engineering management. Trello maintains a list of Authorized Personnel with access to the production environment. Those who do have direct access to production systems are only permitted to view user data stored in Trello in the aggregate, for troubleshooting purposes or as otherwise permitted in Trello’s Privacy Policy.

Only Authorized Personnel have direct access to Trello’s prxoduction systems. All user data stored in Trello is protected in accordance with our obligations in the Atlassian Cloud Terms of Service, and access to such data by Authorized Personnel is based on the principle of least privilege.

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